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Frequently Answered Questions

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Frequently Asked Questions

Check-in time is at 15:00 and check-out time is at 12:00. If you arrive early, you can leave your luggage at the front desk and relax at the Serenity Beach Club until your room is ready.
If you need to check out after 12:00, you will need to check out first with our front desk staff, as late check-out requests are subject to availability.

Our reception hours are from 7:00 am to 11:00 pm; after these hours, the reception is manned by our night guard.
For this reason, we kindly ask you to inform us in advance of your arrival or departure time.
If you arrive after 23:00 hours, check-in will take place the following morning.

If required, we can arrange transfer services from Cancun airport, downtown Cancun or the hotel zone to Chiquilá, where you can take the ferry to Holbox.

For information about the ferry, please visit the websites of 9 hermanos or Holbox Express. Once on the island, you can take a moto cab to Holboxdream.

Number of People (prices per person one way in Mexican Pesos) From Cancun Airport, downtown or hotel zone to Chiquila

  • 1 persona: $3,220.00
  • 2 personas: $1,610.00
  • 3 personas: $1,075.00
  • 4 personas: $1,030.00
  • 5 personas: $ 825.00
  • 6 personas: $ 685.00

A minimum of 4 business days is required to arrange your transfers and a non-refundable deposit of 100% of the service must be made at the time of booking in order to be confirmed. Any changes to your reservation must be notified 72 hours in advance. In case of no-show for any circumstance, it is considered a no-show and there are no refunds.

Breakfast is served in the Hotel’s restaurant.
Continental breakfast included,
Any extras will be charged to your bill.
Breakfast from 8:00 am to 10:30 am.

Breakfast from 8:00 am to 10:30 am.
Beach Club from 12:00 pm to 10:00 pm.

It is not possible to enter the island by car, however there are several parking lots available at the port of Chiquilá and cross by Ferry to the island.

Yes, we are located only 8 blocks from the Ferry.

All our rooms are air-conditioned, 24 hours a day.

From 3 years old and up.

We can offer various details from decorations in the room to dinners on the beach, you can request a quote.

Maximum capacity of people 6

Maximum capacity of persons 2

Maximum capacity of persons 3

Maximum capacity 4 persons

Maximum capacity of persons 4

Maximum capacity of persons 2

We will do our best to meet your request, however rooms are subject to availability upon arrival at the hotel.

Yes, the hotel has satellite internet, and there are some areas of the property with low coverage. There are times in high season, when all guests are online that can be slow.

The pool area is open from 09:00 to 19:30 and towel loan is at Serenity Beach Club from 10:00 to 18:00 (In case of loss, $20 USD will be charged to your account).

It is prohibited to bring food, beverages and coolers into public areas. Consumption is allowed only in the rooms.

Yes, Visa or Mastercard, we do not accept American Express.

We accept cash and credit card payments in both Mexican pesos and U.S. dollars. Most stores and restaurants in the area accept both currencies. However, we recommend that you carry small bills, as many of the places do not have change.

Of course you can charge your Serenity Beach Club and restaurant extras on your room bill and pay at check-out.
Just sign your bill when you want to charge them to your room.

To ensure the privacy and security of our guests, no outside guests are allowed in the hotel or in the rooms.
External guests are only allowed to enter the Beach Club with a minimum consumption of $500.00 MXN.
Just sign your bill when you want to charge them to your room.

Pets are not allowed

Yes, all our rooms have a safe

Kiteboarding, Kayaking, Paddle boarding, snorkeling.

Yes, a towel card is provided at check in and is exchanged for towels when needed.

Yes, there are two ATMs on the island, but we recommend taking cash with you as there are days that some ATMs are not working, You will be charged a commission for withdrawing money of about 2 USD and there is a daily limit at the ATMs, which is about 5,000 pesos.

Credit cards are accepted in the area.

There is no obligation to tip; however, staff members would greatly appreciate it.

Siesta Double, Sweet Dream or Sweet Dream Premium.

It is not possible to enter the island by car, however, there are several parking lots available at the port of Chiquilá without prior reservation.

You are entitled to the use of lounge chairs

In recent years, the island has been affected by the arrival of sargassum, a problem that affects the beaches of the Riviera Maya. This occurs during the summer months.
Holbox dream hotel has a team of people who collect sargassum first thing in the morning and remove it from the beach. Some days we manage to have the beach clean first thing in the morning; other days, depending on the current, the sargassum continues to arrive.
When this happens, we invite guests to take the opportunity to visit the island, as there are many places to see in our paradise. Swim with the whale sharks, visit the bioluminescence, rent a bicycle and explore Holbox, take a boat ride and see the dolphins in their habitat.
Just ask at the front desk, they have a list of things to do on the island. If you want to stay at the hotel and enjoy a relaxing day, you can enjoy our swimming pools, or your private outdoor Jacuzzi in the rooms on the second floor.

We are a small hotel with very few rooms with little or no possibility of resale in case of last minute cancellations in any season.
For this reason our cancellation policies are strict and we often cannot waive fees.
That is why we recommend that our guests take out travel insurance for any inconvenience or emergency related to flight delays or cancellations, especially.
Make sure your travel insurance also covers you in case of illness, accident or theft.

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